Frequently Asked Questions

Q. Will I be charged for using St. Jude Cloud?

A. Although you may be prompted to enter billing information, you will not be charged for anything with the exception of the following items:

  • Any copy of the St. Jude data you receive is considered "sponsored", so you do not have to pay a fee to store this data in St. Jude Cloud. You will be charged for any derivative files obtained through running analyses on St. Jude data and stored on the St. Jude Cloud.
  • If you elect to download any data from SJCloud, you will be charged an egress fee by DNAnexus. This fee is usually negligible unless you are downloading entire cohorts. We are actively investigating ways to minimize or eliminate these costs.
  • If you run any of the following tools, you will be charged for the compute resources used in producing the results as well as storage fees associated with storing the results files.

Q. How can I delete my account?

A. If you'd like to delete your account, please email DNAnexus support at support@dnanexus.com with the following email.

Hi DNAnexus,

  Would you please assist me in deleting my St. Jude Cloud account? My username is _____.

Thank you!

Q. Where can I find the Terms of Service or the Privacy Policy?

A. You can find the Terms of Service here and the Privacy Policy here.